Examples of operational systems designed to scale—piloted locally, often adopted across markets. These aren't technical showcases; they're examples of how I approach operational problems.
Insurance, banking, and other regulated industries share common operational challenges: complex compliance requirements, distributed teams, vendor relationships that need active management, and data that's often fragmented across systems.
My experience has been in collections and recoveries—a domain where these challenges are particularly acute. But the principles transfer: build systems that make compliance natural, create visibility without creating overhead, and design processes that work for the people who use them every day.
The goal is always the same: make operational change feel seamless externally while dramatically simplifying work internally.